Terms & Conditions
Last updated: May 2026
These Terms and Conditions (“Terms”) govern the residential cleaning services provided by Maricopa Cleaning Co LLC (“Company,” “we,” “us,” or “our”), an Arizona limited liability company, to its customers (“Customer,” “you,” or “your”). By booking a service through our website, by phone, or by accepting service from us in any form, you agree to these Terms.
We may update these Terms at any time. The version posted on this page at the time of your booking applies to that booking. Continued use of our services after an update constitutes acceptance of the updated Terms.
1. Services Offered
We provide the following residential cleaning services in the East Valley of Maricopa County, Arizona:
Standard Clean — Routine maintenance cleaning of an already-maintained home
Deep Clean — Detailed cleaning for homes that have not been professionally cleaned recently
Move-In / Move-Out Clean — Cleaning of an empty home before move-in or after move-out
Post-Construction Clean — Cleaning after construction or major renovation; priced individually
Service definitions and inclusions are available on our Services page. Commercial cleaning is handled separately through our Commercial Quotes process.
2. Service Area
We currently serve: Maricopa, Phoenix, Chandler, Gilbert, Mesa, Tempe, Glendale, Casa Grande, Queen Creek, Scottsdale, and Tolleson, Arizona. Service to properties outside these cities may be subject to an additional travel fee or refusal of service at our discretion.
3. Booking and Payment
Bookings are made online through our booking form or by phone.
A valid credit or debit card is required at the time of booking. Accepted cards: Visa, Mastercard, American Express, Discover.
We do not accept cash payments through the booking system. Customers requesting to pay cash must contact our office in advance.
Payment is processed when the cleaning service is completed unless otherwise agreed.
Prices are calculated automatically based on the service type selected, the square footage of the home, the number of bathrooms, and the selected frequency. Quoted prices include applicable Arizona Transaction Privilege Tax.
4. Pricing Adjustments
We may adjust a quoted price if the actual condition or size of the home differs materially from what was disclosed at booking — for example, if the home is significantly larger than indicated, has not been cleaned in an extended period, or contains pets that were not disclosed. In all such cases, we will contact you before performing additional work to obtain your approval. You may decline the adjustment and reschedule without penalty if we notify you more than 24 hours before the scheduled service.
5. Cancellation, Rescheduling, and Lockout
More than 24 hours before service: Cancellations and rescheduling are free, subject to availability.
Less than 24 hours before service: A $79 late cancellation fee applies.
Same-day cancellation: A $79 fee applies.
Lockout (cleaner cannot access the home on arrival): $79 fee. If the home is outside our standard service area, an additional travel fee may apply.
All cancellation and rescheduling notice must be sent to our office by phone, email, or text message. Notifying the cleaner during their visit does not count as office notification.
For recurring bookings, skipping a scheduled clean may shift the next clean to a higher (less-frequent) pricing tier:
A bi-weekly customer who skips a clean creates a four-week gap and the next clean is priced at the monthly rate.
A weekly customer who skips a clean creates a two-week gap and the next clean is priced at the bi-weekly rate.
6. Satisfaction Guarantee — Re-Clean Policy
We stand behind every cleaning we perform.
If you are not satisfied with a completed cleaning, contact our office within 24 hours of service completion with a written description and photos of the areas you believe were missed.
We will re-clean those specific areas at no charge within 24–48 hours of your notice, subject to your availability to provide access.
Areas not reported within 24 hours, and additional services not part of the original booking, are not eligible for the free re-clean.
We do not issue cash refunds for completed services; the re-clean is our remedy for service quality concerns.
Nothing in this section limits your rights under your credit card issuer’s dispute or chargeback policies.
7. Recurring Service Frequencies
Weekly: every 7 days
Bi-Weekly: every 14 days; the next clean must occur within 21 days of the previous one
Monthly: every 28 days; the next clean must occur within 35 days of the previous one
If a recurring schedule lapses beyond these windows, the next clean reverts to one-time pricing until the regular cadence is restored.
8. Move-Out and Specialty Cleanings
Move-Out and Move-In cleans are priced for empty homes. The home must be free of furniture, personal items, items in cabinets, and items in the refrigerator before our cleaner arrives. If items remain at our arrival, we may reclassify the booking as a Deep Clean and adjust the price accordingly.
We do not perform pet-odor remediation, biohazard cleanup, or removal of stains from long-term neglect. Customers with these needs should engage a remediation specialist.
Post-Construction cleans are quoted individually after a brief property review.
9. Customer Responsibilities
To enable safe and effective service, you agree to:
Provide accurate information about the home (square footage, number of bathrooms, pets, condition) at booking
Provide reasonable access at the scheduled time (key, code, lockbox, or someone present)
Disclose any security or alarm system in use and either disarm it before service or provide the necessary code
Disclose any pets in the home at booking, and secure pets that are not friendly with strangers during the service
Secure cash, jewelry, firearms, prescription medications, and other valuables before the cleaner arrives
Disclose any biohazards, pest infestations, or known safety hazards in the home before service
Failure to disclose material conditions may result in price adjustments, refusal of service, or termination of the booking without refund.
10. What We Do Not Clean or Do
For health, safety, and legal reasons, our cleaners do not:
Clean human or animal bodily fluids, waste, vomit, or biohazard materials
Clean active insect, rodent, or other pest infestations
Climb more than two steps on a step ladder, or work outside the home
Move furniture weighing more than 20 pounds, or furniture containing electronics
Move major appliances (refrigerators, stoves, washers, dryers) — these can only be cleaned behind if the customer moves them prior to service, and only on move-out cleans
Clean inside curio cabinets, china hutches, or other display cabinets
Provide childcare, pet care, meal preparation, or any service unrelated to cleaning
Use customer-supplied cleaning chemicals not provided by us, unless requested at booking
11. Equipment, Supplies, and Products
Our cleaners supply their own cleaning equipment and products.
If you have allergies or product preferences, notify us at booking; we will accommodate where reasonable.
If a home’s condition presents a contamination or allergen risk to our equipment, we may require you to provide a working vacuum for that specific clean.
12. Working at Heights
Our cleaners do not work at heights beyond two steps of a step ladder. Cleaning that requires higher access (high ceiling fans, second-story exterior windows, light fixtures above standard reach) is not within the scope of our service.
13. Damage and Theft
We take reasonable care in every home we clean. In the unlikely event of damage:
Our cleaner will leave you a written note and contact our office immediately upon noticing the damage.
You must report damage in writing to our office within 24 hours of service completion.
We will, at our option, repair or replace the damaged item up to a reasonable replacement value supported by purchase receipt or documented appraisal.
We are not responsible for: items mounted with anything other than proper picture hooks; pre-existing damage; items not adequately secured; items the customer was asked to remove before service; or items damaged by failure to disclose a condition of the home.
For suspected theft, the Customer must file a police report. We will fully cooperate with any law enforcement investigation. We accept no liability for unproven claims of loss.
14. Insurance and Bonding
Maricopa Cleaning Co LLC carries general liability insurance. Our cleaning contractors are required to maintain their own general liability insurance and bond before performing any paid service. Proof of insurance is maintained on file for each contractor.
15. Independent Contractor Status
Some or all cleaning services are performed by independent contractors who have signed our standard contractor agreement. Each contractor is screened through background checks and reference verification before performing paid services. Contractors are responsible for their own taxes, insurance, equipment, and conduct on the job.
16. Non-Solicitation of Contractors
We invest substantial time and resources in screening, training, and developing relationships with our contractors. In recognition of that investment, you agree that:
During the time you are an active customer, and for twelve (12) months after your last paid service with us, you will not directly hire, employ, contract with, or solicit any cleaner who performed services in your home through Maricopa Cleaning Co LLC, except through us.
If you choose to engage a current or former Maricopa Cleaning Co LLC contractor during that twelve-month period, a one-time placement fee of $1,000 is due to Maricopa Cleaning Co LLC at the time of the engagement.
This provision is intended to be reasonable in scope, geography, and duration under Arizona law. If a court finds any part of it unenforceable, the parties agree that the court may modify it to the broadest extent enforceable.
17. Communications and SMS Consent
By providing your phone number at booking, you consent to receive transactional text messages from Maricopa Cleaning Co LLC about your bookings, scheduling, reminders, and service updates. Message and data rates may apply. Frequency varies based on your booking activity. Reply STOP to opt out of marketing messages, or HELP for assistance.
We may also reach you by email at the address you provided at booking. To unsubscribe from marketing emails, use the unsubscribe link in any marketing email, or contact our office directly.
18. Before-and-After Photographs
We may photograph areas of completed work for quality control and marketing purposes. Photographs will not include personally identifying information such as faces, addresses, license plates, or family photos. You may opt out of marketing use of photographs taken in your home by contacting our office in writing.
19. Privacy
Calls to or from our office may be recorded for training and quality assurance purposes. We do not sell or share your personal information with third parties for marketing purposes, except as required by law or as necessary to operate our booking and payment systems (e.g., ConvertLabs, Stripe). For full privacy practices, see our Privacy Policy.
20. Holidays
Our office observes the following holidays and does not provide cleaning service: New Year’s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day. If your recurring service falls on one of these dates, our office will contact you 1–2 weeks in advance to reschedule.
21. Gift Cards
Gift cards may be redeemed toward any cleaning service. Gift cards are not refundable and not redeemable for cash. Any remaining balance after a service may be applied to future services.
22. Disclaimer of Warranties
Our services are provided “as is.” To the maximum extent permitted by Arizona law, we make no warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that any specific result will be achieved, that any stain or condition can be removed, or that any third-party product or service used in connection with our services will meet your expectations.
23. Limitation of Liability
To the maximum extent permitted by Arizona law:
Our total aggregate liability to you for any claim arising out of or related to our services shall not exceed the total amount you actually paid us in the six (6) months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, punitive, special, incidental, or consequential damages — including loss of revenue, profits, use, or economic advantage — arising out of or related to our services or these Terms.
24. Indemnification
You agree to indemnify, defend, and hold harmless Maricopa Cleaning Co LLC, its members, managers, employees, contractors, and affiliates from any claims, damages, costs, or liabilities (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms; (b) your failure to disclose material conditions of the home; (c) injuries to our cleaners caused by undisclosed pets, hazards, or conditions; or (d) your violation of any applicable law.
25. Governing Law and Dispute Resolution
These Terms and any dispute arising out of them or our services are governed by the laws of the State of Arizona, without regard to its conflict of laws principles.
Any dispute, claim, or controversy arising out of these Terms or our services shall be resolved by binding arbitration in Maricopa County, Arizona, administered by either JAMS or the American Arbitration Association under its Consumer Arbitration Rules. The parties waive any right to a jury trial and waive any right to participate in a class action or class arbitration.
Either party may seek temporary or preliminary injunctive relief from a state or federal court in Maricopa County, Arizona, to protect rights pending the outcome of arbitration. If the arbitration clause is held unenforceable, any litigation will be brought exclusively in the state or federal courts located in Maricopa County, Arizona.
26. Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. These Terms, together with your booking confirmation, our Privacy Policy, and any separate agreements you sign with us, constitute the entire agreement between you and Maricopa Cleaning Co LLC regarding our services and supersede any prior agreements.
27. Termination
We reserve the right to refuse, suspend, or terminate service to any customer at any time for any lawful reason, including failure to comply with these Terms, abusive conduct toward our cleaners, or material misrepresentation at booking. Termination does not affect your obligation to pay for services already rendered.
28. Contact Us
Maricopa Cleaning Co LLC
Phone: (520) 705-3498
Email: [email protected]
Service area: East Valley, Maricopa County, Arizona
Office hours: Monday-Friday 8a-5pm Saturday 9a -5pm